{"id":1120,"date":"2024-07-24T10:03:59","date_gmt":"2024-07-24T08:03:59","guid":{"rendered":"https:\/\/hosteriasanmillan.com\/?page_id=1120"},"modified":"2025-07-08T14:31:07","modified_gmt":"2025-07-08T12:31:07","slug":"faq-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/hosteriasanmillan.com\/en\/faq-frequently-asked-questions\/","title":{"rendered":"FAQ | Frequently asked questions and useful information |"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; custom_padding_last_edited=\u00bboff|desktop\u00bb admin_label=\u00bbHeader\u00bb _builder_version=\u00bb4.25.1&#8243; background_color=\u00bbrgba(0,0,0,0.21)\u00bb background_image=\u00bbhttps:\/\/hosteriasanmillan.com\/wp-content\/uploads\/2024\/05\/hotel-monasterio-san-millan-cogolla-la-rioja-interiores-cab.jpg\u00bb background_blend=\u00bboverlay\u00bb custom_padding=\u00bb0vw||0px||false|false\u00bb custom_padding_tablet=\u00bb80px||||false|false\u00bb custom_padding_phone=\u00bb50px||||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row custom_padding_last_edited=\u00bbon|desktop\u00bb _builder_version=\u00bb4.25.0&#8243; background_enable_image=\u00bboff\u00bb module_alignment=\u00bbleft\u00bb custom_margin=\u00bb|712px||auto||\u00bb custom_margin_tablet=\u00bb|auto||0px|false|false\u00bb custom_margin_last_edited=\u00bboff|desktop\u00bb custom_padding=\u00bb0vw|0px|20vw|0px|false|true\u00bb custom_padding_tablet=\u00bb16vw||16vw||true|false\u00bb custom_padding_phone=\u00bb||||false|false\u00bb border_color_all=\u00bb#434e5c\u00bb border_width_right=\u00bb0vw\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.0&#8243; text_font=\u00bbMerriweather Sans||||||||\u00bb text_font_size=\u00bb53px\u00bb text_letter_spacing=\u00bb3px\u00bb text_line_height=\u00bb1.4em\u00bb header_font=\u00bbPrata|300|||||||\u00bb header_text_align=\u00bbleft\u00bb header_font_size=\u00bb47px\u00bb header_line_height=\u00bb1.2em\u00bb header_2_font=\u00bbMerriweather Sans||||||||\u00bb header_2_font_size=\u00bb47px\u00bb background_layout=\u00bbdark\u00bb custom_margin=\u00bb313px|||||\u00bb custom_padding=\u00bb|||50px|false|false\u00bb text_font_size_tablet=\u00bb\u00bb text_font_size_phone=\u00bb32px\u00bb text_font_size_last_edited=\u00bbon|phone\u00bb header_font_size_tablet=\u00bb60px\u00bb header_font_size_phone=\u00bb25px\u00bb header_font_size_last_edited=\u00bbon|desktop\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h1>FAQ | Frequently Asked Questions<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.25.1&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#a89c81&#8243; custom_padding=\u00bb0px||0px||true|\u00bb global_module=\u00bb1041&#8243; saved_tabs=\u00bball\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.25.1&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb96%\u00bb max_width=\u00bb2020px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.25.1&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.26.1&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bbPrata||||||||\u00bb text_text_color=\u00bb#FFFFFF\u00bb text_font_size=\u00bb17px\u00bb custom_padding=\u00bb|||||true\u00bb custom_padding_tablet=\u00bb\u00bb custom_padding_phone=\u00bb|22px||22px|false|true\u00bb custom_padding_last_edited=\u00bbon|phone\u00bb text_font_size_tablet=\u00bb\u00bb text_font_size_phone=\u00bb13px\u00bb text_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>5% discount<\/strong> exclusive for reservations on the web with the code <strong> SANMILLANWEB<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; custom_padding_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.24.3&#8243; _module_preset=\u00bbdefault\u00bb background_enable_color=\u00bboff\u00bb custom_margin=\u00bb4px|||||\u00bb custom_padding=\u00bb70px||70px||true|false\u00bb custom_padding_tablet=\u00bb\u00bb custom_padding_phone=\u00bb80px||50px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row column_structure=\u00bb2_3,1_3&#8243; make_equal=\u00bbon\u00bb custom_padding_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.25.1&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb92%\u00bb max_width=\u00bb1828px\u00bb custom_padding_tablet=\u00bb\u00bb custom_padding_phone=\u00bb1px|3px|1px|3px|true|true\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb2_3&#8243; _builder_version=\u00bb4.22.1&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.0&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bbMontserrat|300|||||||\u00bb text_text_color=\u00bb#000000&#8243; text_font_size=\u00bb15px\u00bb header_font=\u00bbMontserrat|300|||||||\u00bb header_font_size=\u00bb20px\u00bb header_2_font=\u00bbPrata||||||||\u00bb header_2_font_size=\u00bb65px\u00bb custom_padding_tablet=\u00bb\u00bb custom_padding_phone=\u00bb|21px||21px|false|true\u00bb custom_padding_last_edited=\u00bbon|phone\u00bb header_text_align_tablet=\u00bb\u00bb header_text_align_phone=\u00bbcenter\u00bb header_text_align_last_edited=\u00bbon|phone\u00bb header_2_text_align_tablet=\u00bb\u00bb header_2_text_align_phone=\u00bbcenter\u00bb header_2_text_align_last_edited=\u00bbon|phone\u00bb header_2_font_size_tablet=\u00bb70px\u00bb header_2_font_size_phone=\u00bb35px\u00bb header_2_font_size_last_edited=\u00bbon|phone\u00bb text_orientation_tablet=\u00bb\u00bb text_orientation_phone=\u00bbcenter\u00bb text_orientation_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2>FAQ | Frequently Asked Questions<\/h2>\n<p>The breakfast and dinner times at the hotel, the best plans in the area, the advantages we offer you when making your reservation through our website and much other useful information that our guests usually ask us and that will surely help you organize your experience and make the most of it, enjoying a place as special as the Yuso Monastery.<\/p>\n<p>Of course, if you have any other questions, we are at your disposal through our contact form, by phone through our profiles on social networks.<\/p>\n<p><strong>These are the most frequently asked questions organized by topic:<\/strong><\/p>\n<p>&nbsp;[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.25.1&#8243; _module_preset=\u00bbdefault\u00bb custom_css_main_element=\u00bbdisplay: flex;||flex-direction: column;||justify-content: center;\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.0&#8243; _module_preset=\u00bbdefault\u00bb header_5_font=\u00bbMontserrat|300|on||||||\u00bb header_5_text_align=\u00bbright\u00bb header_5_font_size=\u00bb23px\u00bb custom_margin=\u00bb||||false|false\u00bb header_5_text_align_tablet=\u00bbright\u00bb header_5_text_align_phone=\u00bbcenter\u00bb header_5_text_align_last_edited=\u00bbon|desktop\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h5>\u00abSchedules, facilities, experiences&#8230; Solve your doubts in this section of frequently asked questions and useful information\u00bb<\/h5>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.25.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.25.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_toggle title=\u00bbSchedule information\u00bb closed_toggle_text_color=\u00bb#FFFFFF\u00bb closed_toggle_background_color=\u00bb#a89c81&#8243; icon_color=\u00bb#707070&#8243; _builder_version=\u00bb4.27.0&#8243; _module_preset=\u00bbdefault\u00bb title_text_color=\u00bb#000000&#8243; title_font=\u00bbPrata||||||||\u00bb title_font_size=\u00bb21px\u00bb body_font=\u00bbMontserrat|300|||||||\u00bb body_text_color=\u00bb#000000&#8243; body_font_size=\u00bb15px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<ul>\n<li><strong>From what time can you enter the hotel?<\/strong><\/li>\n<\/ul>\n<p>Check in is from 12 noon. If we still do not have the room ready at that time, you can leave your suitcases here and we will give you the room as soon as possible. Check out is until 12. We have a 24-hour reception, but if you are going to arrive later than 00:00, please let us know.<\/p>\n<ul>\n<li><strong>What time are breakfasts?<\/strong><\/li>\n<\/ul>\n<p>Our breakfast hours are from 8:30 to 10:30<\/p>\n<ul>\n<li><strong>And the restaurant hours for lunch and dinner?<\/strong><\/li>\n<\/ul>\n<p>We open the restaurant every day for dinner from 8:30 p.m. to 10:30 p.m. and for lunch, only on weekends, from 1:30 p.m. to 3 p.m.[\/et_pb_toggle][et_pb_toggle title=\u00bbInformation about discounts and reservations on the web\u00bb closed_toggle_background_color=\u00bb#a89c81&#8243; icon_color=\u00bb#707070&#8243; _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb title_text_color=\u00bb#FFFFFF\u00bb title_font=\u00bbPrata||||||||\u00bb title_font_size=\u00bb21px\u00bb body_font=\u00bbMontserrat|300|||||||\u00bb body_text_color=\u00bb#000000&#8243; body_font_size=\u00bb15px\u00bb hover_enabled=\u00bb0&#8243; global_colors_info=\u00bb{}\u00bb open_toggle_text_color=\u00bb#000000&#8243; sticky_enabled=\u00bb0&#8243;]<\/p>\n<ul>\n<li><strong>Is the best price guaranteed when booking through the website<\/strong><\/li>\n<\/ul>\n<p>Yes, on the web you will always find the lowest price compared to other agencies and websites. To guarantee this, if you find it cheaper, with the same conditions, we will keep you the best price and return the difference.<\/p>\n<ul>\n<ul>\n<li><strong>Is it safe to book online? <\/strong><strong><\/strong><\/li>\n<\/ul>\n<\/ul>\n<p>Of course, we work with external companies that guarantee the security and confidentiality of online payments.<\/p>\n<ul>\n<ul>\n<li><strong>Are there discounts and advantages for booking through the website? <\/strong><strong><\/strong><\/li>\n<\/ul>\n<\/ul>\n<p>Yes, we always offer the best price and, in addition, several discounts that you can only enjoy if you book through our website:<\/p>\n<p>&#8211; 5% exclusive discount for reservations on the website with the code SANMILLANWEB<br \/>\n&#8211; San Mill\u00e1n Experiences for exclusive sale through our website<br \/>\n&#8211; Specific offers and experiences: You will always find special offers and packs for New Year&#8217;s Eve, Valentine&#8217;s Day&#8230; exclusively on our official website[\/et_pb_toggle][et_pb_toggle title=\u00bbInformation about plans and activities in the area\u00bb closed_toggle_text_color=\u00bb#FFFFFF\u00bb closed_toggle_background_color=\u00bb#a89c81&#8243; icon_color=\u00bb#707070&#8243; _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb title_text_color=\u00bb#000000&#8243; title_font=\u00bbPrata||||||||\u00bb title_font_size=\u00bb21px\u00bb body_font=\u00bbMontserrat|300|||||||\u00bb body_text_color=\u00bb#000000&#8243; body_font_size=\u00bb15px\u00bb hover_enabled=\u00bb0&#8243; global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0&#8243;]<\/p>\n<ul>\n<li><strong>What leisure options do you have at the hotel?<\/strong><\/li>\n<\/ul>\n<p>We have a cafeteria if you want to have something to eat at any time. To spend a relaxing time, we have a pool table and we also have several board games available to customers.<\/p>\n<ul>\n<li><strong>Do I have to reserve entry to the monasteries in advance?<\/strong><\/li>\n<\/ul>\n<p>For the YUSO Monastery you can buy them here directly at the hotel when you come, or at the monastery ticket offices, which are 1 minute from the hotel. You can see the opening hours of the monasteries on their website, as they vary depending on the season. It is always advisable to book the SUSO Monastery, which has restricted entrances-<\/p>\n<ul>\n<li><strong>What can you do in the area?<\/strong><\/li>\n<\/ul>\n<p>Given where you are, the first thing would be to visit the spectacular monasteries of Suso and Yuso. On the other hand, there are many hiking routes to enjoy nature, you can visit several charming towns in La Rioja, we have the monastery route. And, of course, you can visit wineries of the D.O. Nearby Rioja such as David Moreno or Mart\u00ednez Alessanco, in the town of Badar\u00e1n, 5 minutes from the hotel.<\/p>\n<li><strong>Want more adventure in the area?<\/strong><\/li>\n<\/ul>\n<p>Discover the Sierra de la Demanda from San Mill\u00e1n de la Cogolla! If you&#8217;re looking for a different experience surrounded by nature, you can enjoy 4&#215;4 routes or rent electric bikes to explore the surrounding area.<\/p>\n<p>More information at <a href=\"http:\/\/www.demandaaventura.com\" target=\"_blank\">www.demandaaventura.com<\/a> or call +34 633 153 887.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00bbOther useful information\u00bb closed_toggle_background_color=\u00bb#a89c81&#8243; icon_color=\u00bb#707070&#8243; _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb title_text_color=\u00bb#FFFFFF\u00bb title_font=\u00bbPrata||||||||\u00bb title_font_size=\u00bb21px\u00bb body_font=\u00bbMontserrat|300|||||||\u00bb body_text_color=\u00bb#000000&#8243; body_font_size=\u00bb15px\u00bb hover_enabled=\u00bb0&#8243; global_colors_info=\u00bb{}\u00bb open_toggle_text_color=\u00bb#000000&#8243; sticky_enabled=\u00bb0&#8243;]<\/p>\n<ul>\n<li><strong>Is there parking at the hotel?<\/strong><\/li>\n<\/ul>\n<p>We do not have private indoor parking, but there is a free outdoor public parking next to the hotel and the monasteries, where you can leave your car.<\/p>\n<ul>\n<li><strong>Do you accept pets?<\/strong><\/li>\n<\/ul>\n<p>We do not accept pets at the hotel.[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; 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_builder_version=\u00bb4.24.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_button button_url=\u00bbhttps:\/\/booking.redforts.com\/uN4P\/\u00bb button_text=\u00bbCLICK AND BOOK\u00bb button_alignment=\u00bbcenter\u00bb _builder_version=\u00bb4.27.0&#8243; _module_preset=\u00bbdefault\u00bb custom_button=\u00bbon\u00bb button_text_size=\u00bb17px\u00bb button_text_color=\u00bb#8e6919&#8243; button_bg_color=\u00bb#FFFFFF\u00bb button_border_color=\u00bb#FFFFFF\u00bb button_font=\u00bbMontserrat|300|||||||\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.24.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_button button_url=\u00bbhttps:\/\/hosteriasanmillan.com\/en\/discounts-advantages-official-website\/\u00bb button_text=\u00bbDISCOVER THE DISCOUNTS\u00bb button_alignment=\u00bbcenter\u00bb _builder_version=\u00bb4.27.0&#8243; _module_preset=\u00bbdefault\u00bb custom_button=\u00bbon\u00bb button_text_size=\u00bb17px\u00bb button_text_color=\u00bb#FFFFFF\u00bb button_bg_color=\u00bbrgba(104,67,0,0)\u00bb button_border_color=\u00bb#FFFFFF\u00bb button_font=\u00bbMontserrat|300|||||||\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; 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